bet365live Casino & Sportsbook Data Care

This page describes what we collect when you use bet365live and how we keep that data protected. We process your personal information—email, identity documents, payment details, and betting history—using encrypted servers and industry-standard security protocols. We do not sell your data to third parties. Instead, we share it only with payment processors and anti-fraud partners as required to deliver our sportsbook, live casino, and slot games. Your account remains yours; you can request a copy of your data, update it, or delete it at any time by contacting our support team.

We collect data for four main reasons: to verify your identity and jurisdiction eligibility, to process your deposits and withdrawals, to calculate your weekly cashback and loyalty tier, and to comply with anti-money-laundering regulations. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet, we receive payment confirmation and amount only—not your full banking credentials. When you place a bet on Liga 1 matches, live blackjack tables, or Mobile Legends esports, we record the wager, outcome, and timestamp to settle the bet correctly and track your cashback eligibility.

Our policy applies to all users of bet365live, regardless of location. If you access bet365live from Jakarta, Surabaya, Bandung, Medan, Semarang, or other Indonesian regions where our service is available, the protections described here apply. If you have questions about how we handle your data, this privacy policy answers the most common ones.

What We Collect and Why on bet365live

We collect your email address, chosen password, and full name when you sign up for bet365live. During KYC verification, we ask for a government-issued ID (national ID, passport, or driver's licence) and proof of address such as a recent utility bill or bank statement. We scan these documents using automated verification software to confirm your identity and location. We retain copies in our compliance records. Your documents are encrypted and stored separately from your betting account. We never share them with other users or third parties except as required by law enforcement or financial regulators.

When you fund your bet365live account, we receive deposit confirmation from your payment provider—typically just the amount, timestamp, and confirmation code. We do not store your card details, bank account number, or wallet login. Payment processors like our DANA, e-wallet, mobile banking, local payment, and online payment partners handle payment data directly; we see only the settled transaction. When you wager on football markets, live roulette, or slot games, we record your bet selection, stake amount, outcome, and the time. This data is used to settle your bet, calculate odds payouts, and track your weekly cashback percentage. Your betting history is private to your account; we do not share it with other players.

Your Rights and How to Exercise Them on bet365live

You have the right to request a copy of all data we hold about you. Send a request to our support team via email, and we provide a detailed report of your account information, betting history, payment transactions, and KYC documents within 10 business days. You also have the right to correct any errors in your profile—update your email, address, or phone number directly in your account settings or ask our support team for help. You can delete your account at any time; once deleted, your account becomes permanently inactive and cannot be reactivated. Any remaining balance is returned to your registered payment method within 5-10 business days.

Third Parties We Work With

We share your data with a small number of partners. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners mobile banking, local payment, online payment, e-wallet) receive deposit and withdrawal requests with your name, account details, and transaction amount. These partners follow their own privacy policies and handle payment data under anti-money-laundering regulations. We use a third-party identity verification service to scan and validate your KYC documents; they store no copies after verification completes. We work with a fraud-detection partner that analyzes betting patterns to identify unusual activity and prevent account takeover. This partner has no access to your personal details—only anonymized betting statistics. We do not share your data with marketing partners, advertisers, or data brokers.

Security and Contact

We protect your bet365live account with SSL encryption and regular security audits. Your password is hashed and never readable by our team. If you forget your password, we send a reset link to your registered email; you create a new password, and access is restored. We do not store session tokens or login credentials in plain text. We conduct annual penetration tests to identify vulnerabilities and fix them before they can be exploited. If we discover a data breach affecting your account, we notify you within 48 hours and recommend password changes.

We use cookies and similar tracking technologies to remember your login state, track your session activity, and measure how you use bet365live (which games you visit, how long you stay, which promotions you engage with). These cookies help us improve the user experience and detect fraud. You can disable cookies in your browser settings, but some features of bet365live may not function properly. We do not use cookies to build profiles for advertising purposes. Advertising partners do not have access to your betting data.

If you have a question about this privacy policy or want to exercise your rights, contact our support team via email or in-app help. Our team operates in English and Indonesian and responds during business hours. Services on bet365live are available only where applicable law permits. By using bet365live, you consent to the data-handling practices described here.